Return and Refund Policy

At www.diapteron.co.uk, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely pleased with your order, we offer a straightforward return and refund policy to ensure a hassle-free experience for our valued customers. Please take a moment to review the details below:

1. Order Cancellation Rights:

You have the right to cancel your order within 14 days from the date of receiving the goods or when a third party you appointed, other than the carrier, takes possession of the delivered product. To exercise your right of cancellation, you must provide us with a clear statement indicating your decision. You can do this by visiting the Contact Us page on our website.

2. Refund Process:

Once we receive the returned goods, we will process your refund promptly. You can expect to receive your refund no later than 14 days from the day we receive the returned goods. We will use the same payment method you used for the original order, and you will not incur any fees for the reimbursement.

3. Conditions for Returns:

To be eligible for a return, please ensure that:

– The Goods were purchased within the last 14 days.
– The Goods are in their original packaging, undamaged, and unused.

Please note that the following goods cannot be returned:

– Goods that have been customized or personalized according to your specifications.
– Goods that, after delivery, have been inseparably mixed with other items due to their nature.

We reserve the right to reject returns of any merchandise that does not meet the above return conditions at our sole discretion.

4. Returning Goods:

When returning the Goods, you are responsible for the cost and risk of shipping them back to us. Please send the Goods to the address provided during the return process.

We recommend using an insured and trackable shipping service when returning items to us. We cannot be held responsible for any goods that are damaged or lost during the return shipment. We advise you to retain proof of shipment and delivery for your records.

5. Return Address:

Before sending back any goods for a return, we kindly request that you contact our customer support team to request the appropriate return address. This step ensures a smooth and efficient return process and helps us assist you better throughout the return procedure. Our dedicated support representatives will be more than happy to provide you with the necessary return instructions and address. Please reach out to us via our contact form to initiate the return and obtain the return address. Your satisfaction is our top priority, and we aim to make the return experience as convenient as possible for you.

6. Contact Us:

If you have any questions or concerns about our Returns and Refunds Policy, or if you need assistance with the return process, please feel free to contact our customer support team. We are here to help and will be glad to address any queries you may have.

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the update.