FAQs Page

What Payment Methods Do You Accept?

We accept various payment methods to ensure a smooth shopping experience for our customers. Currently, we accept credit and debit cards from major providers, such as Visa, MasterCard, American Express, and Discover. Additionally, we also offer payment options through PayPal for added convenience.

Do You Offer International Shipping?

We do offer international shipping for most of our products. However, please note that live products, such as aquarium fish, reptiles, and plants, can only be shipped within the UK due to international shipping regulations. For other non-live products, you can select your country during the checkout process to see if shipping is available to your location.

What Is Your Return Policy?

We understand that sometimes items may not meet your expectations. If you’re not completely satisfied with your purchase, you can initiate a return within 14 days of receiving the product. The item must be unused, in its original packaging, and in a resellable condition to be eligible for a refund. Please review our detailed return policy on our website or get in touch with our customer support for further assistance.

Can I Cancel or Modify My Order After It Has Been Placed?

We aim to process orders promptly to ensure fast delivery. If you wish to cancel or modify your order, please contact us as soon as possible. If the order has not been processed or shipped, we will do our best to accommodate your request. However, once the order has been dispatched, we won’t be able to make changes. You can always initiate a return or exchange once you receive the items.

Do You Have a Loyalty or Rewards Program?

Yes, we value our loyal customers and offer a rewards program as a token of appreciation for their continued support. Through our rewards program, you can earn points for every purchase, referrals, and other activities. These points can then be redeemed for discounts on future orders. To learn more about our rewards program, visit our website or contact our customer support team.

What If I Have a Specific Question About a Product or Need Additional Assistance?

If you have any questions about our products, need help with choosing the right item for your aquarium or reptile, or require any other assistance, our knowledgeable customer support team is here to help. You can reach out to us through our contact page or via email, and we’ll be more than happy to assist you.

Is My Personal and Payment Information Secure on Your Website?

Yes, we take the security and privacy of our customers’ information very seriously. Our website employs industry-standard encryption and security measures to protect your personal and payment data. We do not store credit card information on our servers, and all transactions are processed securely through PayPal.

If you have any other questions or concerns, don’t hesitate to get in touch with us. We strive to provide the best possible shopping experience for all our customers. Happy shopping!